General Statement

Pinnacle Security Services is dedicated to creating an inclusive and barrier-free work environment. In line with the Accessibility for Ontarians with Disabilities Act (AODA), this plan outlines our commitment to identifying, addressing, and preventing obstacles that may impact accessibility within our workplace and services. As a forward-thinking company, we will continuously assess and refine our strategies to uphold compliance and foster inclusivity.

Statement of Commitment Pinnacle Security Services is focused on:
1. Adhering to accessibility laws and best practices to promote an inclusive environment.
2. Ensuring that all individuals are treated with fairness, dignity, and respect.
3. Proactively removing barriers that limit accessibility and responding to concerns efficiently.
4. Providing equal opportunities for individuals with disabilities to thrive within our organization.
5. Implementing long-term improvements to enhance accessibility in all areas of our operations.

Feedback Mechanism

We value feedback regarding our accessibility practices and provide multiple ways for individuals to share their input:
 Email: rose@pinnaclesecurityservices.com
 Phone: 519-307-0284
 Mail: Pinnacle Security Services, 28 Mill Street Unit#108, Orangeville, ON L9W 2M3
 Anonymous Submissions: Employees and clients may submit feedback anonymously through our internal reporting system.

Accessibility Areas

Employment

• All job postings will clearly state that accommodations are available upon request.

• Our policies support employees with disabilities through training, mentorship, and career development initiatives.

• We provide work materials and information in accessible formats to support employees as needed.

• Our recruitment and retention strategies are regularly assessed and enhanced to remove barriers.

• We implement individualized accommodation plans tailored to employees requiring workplace adjustments.

​

Built Environment

• All office spaces and client sites will be assessed to ensure they meet accessibility requirements.

• Emergency response protocols will be developed to support employees and visitors with disabilities.

• Regular accessibility audits will be conducted to identify and resolve potential barriers.

• Adjustments will be made to physical spaces where needed to promote ease of movement and accessibility.

 

Information & Communication

• Our website and digital platforms will be maintained to meet or exceed WCAG 2.0 Level AA accessibility standards.

• Internal and external documents will be available in alternative formats upon request.

• Employees will receive training in effective communication with individuals who require accessibility support.

• If self-service kiosks are introduced, they will be designed to meet accessibility standards.

​

Training & Awareness

• All employees will undergo mandatory accessibility and AODA training.

• Periodic refresher courses will ensure continued awareness and compliance.

• Management will receive specialized training on handling accommodation requests and accessibility policies.

• Training programs will include guidance on interacting with individuals who use assistive devices, service animals, or support persons.

​

Emergency Procedures & Workplace Safety

• Individualized emergency response plans will be developed for employees who require accommodations.

• Emergency protocols will be available in accessible formats upon request.

• Regular emergency preparedness drills will incorporate accessibility considerations to ensure an inclusive response strategy.

​

Policy Review & Updates

This accessibility plan will be reviewed every three years (2023-2026), or as required, to integrate improvements and stakeholder feedback. A public report detailing our accessibility initiatives will be made available upon request.

For additional information or to request accommodations, please contact us at
rose@pinnaclesecurityservices.com.